Last updated: September 15, 2026
We want you to be confident when you order from Rydertoysstore. If something is not right, our return process is designed to be simple and predictable.
30-Day Hassle-Free Returns
You may request a return within 30 calendar days of receiving your order. To qualify, the item must be unused, in its original packaging, and include all parts and accessories. If the item arrived defective or was damaged in transit, please contact us right away so we can make it right.
Returns, Not Exchanges
We do not process direct exchanges. If you would like a different item, the fastest path is to return the original item for a refund and place a new order. This gets the replacement to you sooner than waiting for an exchange to be processed.
How to Start a Return
- Email us at info@rydertoysstore.com or call +1 915-262-3647 during service hours, Monday – Friday, 9:00 AM – 6:00 PM MT.
- Provide your order number and the reason for the return.
- We will confirm your return and provide a prepaid return label by email when the return qualifies.
- Pack the item securely in its original packaging, attach the label, and drop it off with the carrier shown on the label.
- Once we receive the returned item and inspect it, we will process your refund.
Return Shipping Costs
Return shipping is free for defective or damaged items. For remorse returns — meaning you changed your mind or no longer want the item — return shipping is also free when you use the prepaid label we provide. There is no restocking fee and no reset fee on returns that meet the condition requirements above.
Refund Timing
After we receive your return, we inspect it within 1–2 business days. Once approved, we issue the refund to your original payment method. Your bank or card issuer typically posts the refund within 7–10 business days, depending on their processing times. You will receive an email confirmation when the refund is issued.
Return Address
Returns should be sent to:
Rydertoysstore
13750 La Von Ave
El Paso, TX 79938
United States
Please do not send returns to any other address without contacting us first, as this can delay your refund.
Items That Cannot Be Returned
For safety and hygiene reasons, certain items may not be eligible for return once opened. If an item is not eligible, this will be noted on the product page or communicated before purchase. If you are unsure, contact us before ordering.